Frequently asked questions

How do I get my business included on the Good Food Network?

If your business is already included on the Good Food Network click here to sign up for free. If your business is not included click here to suggest yourself as a shop or producer. Once we've received notification from you we'll get in touch as quickly as we can to set you up with a login and password and let you take control

What does it cost to be included?

It is completely free to be included on the Good Food Network and take advantage of these great benefits. We also offer affordable annual membership options to help you promote and grow your business online. Our basic membership is £100+vat a year and lets you add your own unique flavour to your mini website to cultivate deeper relationships with new and existing customers. Our full membership is £200+vat a year and lets you communicate your news and events to bring your business to life.

How do I take out membership?

You can upgrade to basic or full membership from within your account at any time. Simply sign in and click the upgrade link provided. You can also upgrade your membership from basic to full membership at any point in your membership year.

Am I tied in to a contact?

No. We don't believe in tying people in to a contract. Your membership will run for one year from the date you upgrade and at the end of this period it will automatically expire. We will notify you when your year is almost up to give you the chance to renew. With all of the fantastic benefits that our memberships bring we think you'll be as keen as mustard to stay involved.

Why do you charge for membership?

Our aim is to support independent shops and producers, like you, by providing an effective and affordable platform to promote your business and connect with your target market. By taking a membership fee we are able to invest in promoting the Good Food Network and in developing exciting new features to keep making the website better and better.

How do I get a large signpost for my business on the map?

If you upgrade to basic or full membership you will benefit from priority positioning in the search results as well as a large signpost for your business on the map. You can upgrade to basic or full membership from within your account at any time.

How can I respond to a review about my business?

If you upgrade to full membership you are able to post a response to any review posted about your business.

How do I delete a review about my business?

If someone has posted false or misleading information about your business in a review, or posted something that you think is in breach of our community guidelines, you can use the link immediately underneath the review to report it. Your objection to the review will then be assessed and, if upheld, the review will be deleted

What is more, here at the Good Food Network, we monitor all negative feedback closely. So if someone is shown to be deliberately posting defamatory reviews we will take action to deleted these reviews and suspend the account of the individual responsible.

How do I hide my review page?

If you would rather not have a review page on the Good Food Network you can hide it from within your account. Please note that you will need to become a full member to hide your review page and that hiding it will result in your business falling to the bottom of any search results sorted by ranking.

How do I post photos onto the photo wall for my business?

If you upgrade to full membership you can post official photos about your business to your photo wall. We kindly ask that you refrain from posting information about your business unofficially, as a food lover or otherwise (please see our terms and conditions for more information). We believe our membership is exceptional value for money and rely on this income to continue to promote and develop the Good Food Network.

I do not want my address or location page shown. How do I hide this?

To hide these elements you need to sign in to your account and click to change the address for your business. You can select to hide both your address and/or location page from within this view.

How does my news get communicated?

If you upgrade to full membership you can communicate with food lovers by posting to your news page. Your news is automatically added to the news from your county page in the news and nonsense section. It is also communicated directly to individuals who follow your business through their news wall or by email.

How do my events get communicated?

If you upgrade to full membership you can post details of events that you are hosting on your events page. These are automatically included on the events calendar for food lovers to discover. A news item is also automatically published about your event and included as part of your news feed.

I already have a facebook or twitter account. What's in it for me?

Facebook and twitter are excellent social network platforms but they are not everybody's cup of tea. The Good Food Network is an open platform that offers you an audience extending far beyond the typical social network demographic. Furthermore by registering on the Good Food Network individuals have already identified themselves as lovers of good food and drink, presenting an unequalled opportunity for you to connect directly with your target market.

What's more as it has been designed specifically for food and drink businesses the Good Food Network boasts an unrivalled set of features targeted at promoting your business and your produce online.

If you are already a member of facebook or twitter and want to continue to communicate on these platforms simply link your account and we'll post your news out to your wall or feed for you.

I do not want to receive emails from the Good Food Network, what should I do?

If you no longer want to receive emails from the Good Food Network, about reviews you have received or anything else simply sign in to your account and update your email preferences

Do you offer an online shop?

Not yet. Watch this space